Shipping Policy

 

Shipping Policy

 

Thank you for shopping with Nurture Bay We are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Shipping Methods

We partner with trusted courier and logistics providers to ensure your order reaches you safely. The shipping method will be selected based on your delivery location and product availability.

2. Order Processing Time

  • Orders are processed within 24 hours after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Metro Cities: [3–4 BUSINESS DAYS]

  • Other Cities & Towns: [4–5 BUSINESS DAYS]

Please note that these are estimated delivery times and may vary depending on your location and courier service availability.

4. Shipping Costs

  • Standard Shipping Charge: ₹50 per order.

  • Any applicable shipping charges will be displayed during checkout before payment is completed.

  • We may occasionally offer free shipping during promotional campaigns or on qualifying orders.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details.

You can use the tracking information to monitor your shipment until it is delivered.

6. Delivery Issues and Delays

While we strive to deliver your order on time, delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Incorrect or incomplete shipping addresses

  • Courier service delays

If your order has not arrived within the expected timeframe, please contact our customer support team at Nurturebay@gmail.com , and we will be happy to assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-delivery if the order is returned to us.

 

9. Damaged or Missing Packages

If your package arrives damaged or appears to be missing items:

  • Contact us within 1 day of receiving your order.

  • Include your order number and clear photographs of the package and products (if applicable).

  • We will investigate the issue and work toward an appropriate resolution.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

  • Store Name: Nurture Bay

  • Email: Nurturebay@gmail.com

We appreciate your trust in Nurture bay and look forward to serving you.